From your screenshot it appears the attachment you're trying to get the
file shows "File: " I believe that's your issue.Make
sure the attachment UUID that has the file available for download when
you are looking at it.
https://docs.fortinet.com/document/fortisoar/latest/playbooks-guide/784146/triggers-steps#Loop
The playbook guide mentions how to change the limit of 10: Similarly, to
limit recursion of self-references in playbooks to '10', in release
7.3.1, a 'REF_...
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