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‎12-29-2024
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Troubleshooting Tip: EMS Cloud portal error ‘Connecting to EMS cloud instance. Please wait for a moment.’

12-26-2024
Description This article describes how to resolve an error that showed when attempting to log in EMS Cloud web portal. Scope FortiClient EMS Cloud v7.2.6 and below, v7.4.1 and below. Solution When the EMS Cloud portal is accessed via the Mozilla Fire...

Technical Tip: user-based and device-based EMS license details and how to free up license seats

12-26-2024
Description This article discusses user-based and device-based EMS license types and how to free up license seats. Scope FortiClient EMS Cloud and on-prem. Solution EMS offers per-device and per-user licensing types but only one license type per EMS ...

Troubleshooting Tip: Avoid delay in sending FortiClient logs to FortiAnalyzer

11-28-2024
Description This article describes how to avoid delay in sending FortiClient logs to FortiAnalyzer. Scope EMS on-prem and Cloud Solution Sometimes FortiAnalyzer will be delayed receiving the FortiClient logs in real-time when all log types (UTM, Syst...

Technical Tip: How to send email notification which contains FortiClient installer package that embedded with invitation code

11-28-2024
Description This article describes a tip to send an email to recipients that contains a created FortiClient installer package from EMS that is embedded with an invitation code. Scope EMS on-prem and Cloud. Solution Normally after creating the invitat...

Technical Tip: Workaround when the latest FortiClient installer patch is not available in EMS GUI official release

10-29-2024
Description This article describes a workaround that involves developing a custom installer package when the most recent FortiClient installer patch is not available as an official release installer in the EMS GUI. Scope FortiClient v7.0, v7.2, v7.4,...
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