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bstefanovski
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Staff
‎01-19-2026
Last activity: Jan 19, 2026 1:24:18 PM
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Troubleshooting Tip: 'firewall.service.category' causes HA desync

01-19-2026
Description This article describes an issue where a stuck hasync process causes an HA desynchronization. Scope FortiGate. Solution This issue is triggered after a firmware upgrade, where the HA cluster goes out-of-sync even though both devices are wo...

Technical Tip: 5G Modem Unable to Obtain WWAN IP with 5G and Third Party Antennas

12-19-2025
Description This article describes a scenario in which a FortiGate 5G fails to obtain an IP address on the WWAN interface when operating with third-party antennas. Scope FortiGate. Solution FortiGate devices with a 5G SIM card and LTE modem are commo...

Troubleshooting Tip: Import FortiToken license, 'Internal server error', error: -7564

11-12-2025
Description This article describes how to troubleshoot error -7564 (in the CLI) or an Internal server error (in the GUI) seen when activating a FortiToken Mobile. Scope FortiGate v6.x. to v7.6.x. Solution When importing the license from the GUI, the ...

Technical Tip: Security Rating shows 'Configuration has too many entries to check'

10-03-2025
Description This article describes when running a Security Rating check, and encountering the following message: This device is exempt from the requirements for the following reason: Configuration has too many entries to check. Scope FortiGate. Solut...

Troubleshooting Tip: FortiGate 40F 3G/4G WWAN registers the SIM card with error 'Modem activation fails!'

09-18-2025
Description This article describes the troubleshooting steps for a FortiGate 40F 3G/4G WWAN interface that fails to obtain an IP address. The FortiGate is able to detect the SIM card, but throws the error 'Modem activation fails!'. Scope FortiGate. S...
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