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jhimanshu
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‎01-01-2026
Last activity: Jan 1, 2026 11:30:39 AM
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Technical Tip: Fixing the error 'latin-1 codec can't encode character '\\u2013' in position 21: ordinal not in range(256)'

01-01-2026
Description This article describes the steps to overcome the failure of the FortiSOAR playbook due to Unicode Characters used in the Playbook name. Scope FortiSOAR. Solution If the playbook step fails with error: 'latin-1 codec can't encode character...

Technical Tip: Steps to disable swap on the instance

11-26-2025
Description This article describes the steps that can be used to disable swap on the FortiSOAR Linux Machine. Scope FortiSOAR. Solution FortiSOAR is being hosted on Linux OS. The user can refer to the steps below to disable swap. # swapoff -a# cp -a ...

Technical Tip: How to set proxy from the FortiSOAR CLI

09-03-2025
Description This article describes how to configure proxy settings on a FortiSOAR machine to allow traffic through the proxy server. Scope FortiSOAR. Solution To configure the proxy, use the csadm commands.For configuring the HTTPS proxy, run the fol...

Troubleshooting Tip: /var/log consuming high disk space

06-25-2025
Description This article describes how to reduce disk space consumption by the /var/log partition. Scope FortiSOAR. Solution The FortiSOAR instance may encounter issues due to an increase in the disk space consumption of the /var/log partition of For...

Troubleshooting Tip: Playbook Step fails with Internal Server Error

06-13-2025
Description This article describes how to troubleshoot Playbook failure for the error 'Internal Server Error'. Scope FortiSOAR. Solution Check if the Prod Log shows the error 'SQLSTATE[22P02]: Invalid text representation: 7 ERROR: invalid input synta...
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