Re: Cannot access internet pages - FortiGate

achu · 03-03-2025

Description This article describes how to resolve the error message 'Login failure: the user has not been granted the requested login type at this computer' in a Windows server machine using the FortiAuthenticator agent. Scope FortiAuthenticator. Sol...

achu · 03-03-2025

Description This article describes the when option to create a new user is grayed out because to Maximum allowed license for users has been reached. Scope FortiAuthenticator. Solution To check the license information and User Inventory, go to System ...

achu · 03-03-2025

Description This article describes recovering a lost REST API key for a user. The FortiAuthenticator REST API key is used to authenticate and authorize access to FortiAuthenticator REST API. This is required for FortiAuthenticator Agent for Microsoft...

achu · 02-19-2025

Description This article describes the FortiToken Cloud returns error (402) due to the trial license already expired and a prompt for payment is required. The error message is shown FortiGate console: Scope FortiGate, FortiToken Cloud. Solution Proce...

achu · 02-19-2025

Description This article describes the error message 'Invalid gateway' when configuring the gateway address in static routes using a network address. No issues or errors were known when configuring the network address in version 7.2.3 and below. Inva...

achu · 07-10-2024

Hi @unknown1020, Please check the article below for troubleshooting "Unable to connect to FortiGuard servers" error. https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Unable-to-connect-to-FortiGuard-servers/ta-p/226149 Can you share you...

achu · 07-09-2024

Hi @barisben To get a report via FortiAnalyzer that includes source user, source interface or VLAN, destination user, destination interface or VLAN, and bandwidth information, you can follow these steps: 1. Go to Reports > Report Definitions > Templa...

achu · 06-04-2024

Hi @unknown1020 , Did you able to try to change the inspection mode of firewall policy? If you're using flow mode inspection kindly change it to proxy inspection mode using the below command. After the change please clear browsing cache and test agai...

achu · 05-30-2024

@kpatio You may refer to the below article to setup 2fa for your admin login. I would suggest to have a backup administrator because you might encounter issues on accessing the device if not configured to tested properly. https://community.fortinet.c...

achu · 05-28-2024

Hi @quynhln8 , Based on the description, you see phase 1 is up but phase 2 is down on FortiGate? Did you try disabling PFS on FortiGate and flush the tunnel?

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Technical Tip: How to fix the error 'Login failure the user has not been granted the requested login type at this computer.'

Technical Tip: Create New user option is grayed out in FortiAuthenticator

Technical Tip: How to retrieve lost FortiAuthenticator agent Rest API key

Technical Tip: Failed to authenticate user admin because FortiToken Cloud returns error (402)

Technical Tip: Unable to configure gateway address using network address after upgrade to v7.2.4