Troubleshooting Tip: License upload fails with the...

Stephen_Daniel · 12-05-2025

Description This article describes the reason for public IP disassociation in Azure due to incorrect FortiGate SDN config. Scope FortiGate-Azure. Solution This issue could happen when there is a misconfiguration in SDN configuration -> Config NIC -> ...

Stephen_Daniel · 07-21-2025

Description This article describes what happens with cmdbsvr process and CPU usage when a policy config is changed in a FortiGate unit having a large number of firewall policies. Scope FortiGate. Solution A policy config change in a FortiGate with ab...

Stephen_Daniel · 05-22-2025

Description This article describes steps to fix a license upload issue where the error message is 'Error happened: Failed to read uploaded license.'. Scope FortiSIEM. Solution This error message occurs when trying to upload a FortiSIEM license to the...

Stephen_Daniel · 09-22-2024

Description This article addresses an issue where the error 'cmf_query_commit error' occurs when attempting to configure pre_admin-disclaimer-text and post_admin-disclaimer-text under config system replacemsg admin. Scope FortiGate. Solution When att...

Stephen_Daniel · 09-15-2024

Description This article describes how to fix the installation failed error that fails to update 'system global ssh-enc-algo' from FortiManager 7.2.5 GA version managing FortiGate 7.2.8 GA version. Scope FortiManager v7.2.5 managing FortiGate v7.2.8....

Stephen_Daniel · 06-15-2023

Do you mean traffic not passing when doing failback from secondary to primary?Do you have BGP configured on FGT? If yes, routes are present after failback? Verify connected switches has learnt the MAC of FGT in new switch port.You can use below hatal...

Stephen_Daniel · 06-14-2023

Policy id 0 is the default implicit deny policy. Drop all. Could you please share a sample log?

Stephen_Daniel · 06-14-2023

Hi Shariq Jamil, Does it work if you disable the WAF feature on Cloudflare(like don't do reverse proxy, just receive and forward through Cloudflare if possible)? It looks like others also encountered the same issue through Cloudflare proxy.https://ww...

Stephen_Daniel · 06-13-2023

Hi, I am not sure if there is a way to import users from LDAP to FortiManager. If your requirement is to allow login to FMG for LDAP users on specific group then the following article may help you. Could you please check? https://community.fortinet.c...

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Technical Tip: Public IP gets disassociated in Azure after configuring and enabling SDN configuration in FortiGate

Technical Tip: Firewall policy config change in a FortiGate with large number of policies causing high CPU usage