Technical Tip: FortiGate virtual machine (VM) appl...

pkumari · 12-31-2024

Description This article describes how to troubleshoot high CPU issues due to 'irq' going high. Scope FortiGate. Solution 'IRQ' value can be seen as high sometimes in the 'get system performance status' result. A higher 'IRQ' value indicates an issue...

pkumari · 10-29-2024

Description This article describes how to troubleshoot the error 'Retry count exceeded; starting again' when formatting and loading a FortiGate firmware image using TFTP. Scope FortiOS. Solution When uploading the firmware using TFTP, there may be an...

pkumari · 10-29-2024

Description This article describes how to troubleshoot the license info not reflecting in the FortiGate dashboard. Scope FortiGate. Solution In case of new device installation or new RMA device, there can be an issue with the device license not refle...

pkumari · 09-26-2024

Description This article describes how to troubleshoot the memory leak issue. Scope FortiGate. Solution When memory usage is very high and increases very fast in a short period, it might be a memory leak issue, and it can be analyzed by the following...

pkumari · 09-25-2024

Description This article describes the license validation for FortiGate virtual machine (VM) appliances in air-gap environments. Scope FortiGate VM appliances. Solution FortiGate-VM licenses have a 30-day license timeout period, and if the license ca...

pkumari · 09-25-2024

Hi @UQTR_Beaudet , Your issue might be hitting a bug in v7.2.9 as I can see in the known issues, The below document is for your reference & the fix is available in v7.4.5. https://docs.fortinet.com/document/fortigate/7.2.9/fortios-release-notes/23652...

pkumari · 08-13-2024

Please check if you have "deep inspection" enabled in the firewall policy for "YouTube"- otherwise "blocking" just using web/application filter may not work correctly (because YouTube uses Google's *.wildcard security certificate). Please refer below...

pkumari · 08-13-2024

@idepato , can you please provide the below debug & sniffer output, taking one problematic destination? diag debug resetdiag debug flow show console enablediag debug flow show function-name enablediag debug flow show iprope enablediag debug flow filt...

pkumari · 08-13-2024

@Mirza_Asad2723 , Can you provide the browser error screenshot? Please also share the web filter logs for this connection.

pkumari · 08-13-2024

@Sandoval , do you face this issue for all the users? Please also provide Forticlient debug along with the IKE debug provided by @Umer221 https://community.fortinet.com/t5/FortiClient/Technical-Tip-How-to-generate-and-export-Debug-logs-from-various/t...

User Statistics

User Activity

Technical Tip: High CPU issue due to 'irq'

Troubleshooting Tip: Error 'Retry count exceeded; starting again' when loading firmware using TFTP

Technical Tip: Device License is not reflecting in FortiGate dashboard

Technical Tip: Memory leak issue

Technical Tip: FortiGate virtual machine (VM) appliance's license validation in air-gap environments

Re: Firewall User Monitor Dashboard broken unsearchable

Re: Block Youtube

Re: I can't load some websites via fortigate

Re: Webpage not open "TCP reset from client"

Re: VPN IPSEC - Firmware 7.4.1

Technical Tip: FortiGate virtual machine (VM) appl...

Technical Tip: High memory with less session count...

Technical Tip: Create an alert for high CPU levels...

KCS