Technical Tip: FortiGate virtual machine (VM) appl...

pkumari · 02-26-2025

Description This article describes how to troubleshoot high CPU issues when log_se is high. Scope FortiGate, FortiGate-VM. Solution There are scenarios in which the user is using a disk for logging, and if disk rollover is not happening as per the se...

pkumari · 01-27-2025

Description This article describes the impact of changing the management of VDOM. The management VDOM is set by default to root. Scope FortiGate - all versions. Not available on FortiGate 6000F, 7000E, and 7000F series. Solution The management VDOM i...

pkumari · 12-31-2024

Description This article describes how to troubleshoot high CPU issues due to 'irq' going high. Scope FortiGate. Solution 'IRQ' value can be seen as high sometimes in the 'get system performance status' result. A higher 'IRQ' value indicates an issue...

pkumari · 10-29-2024

Description This article describes how to troubleshoot the error 'Retry count exceeded; starting again' when formatting and loading a FortiGate firmware image using TFTP. Scope FortiGate. Solution When uploading the firmware using TFTP, there may be ...

pkumari · 10-29-2024

Description This article describes how to troubleshoot the license info not reflecting in the FortiGate dashboard. Scope FortiGate. Solution In case of a new device installation or new RMA device, there may be an issue where the device license is not...

pkumari · 09-25-2024

Hi @UQTR_Beaudet , Your issue might be hitting a bug in v7.2.9 as I can see in the known issues, The below document is for your reference & the fix is available in v7.4.5. https://docs.fortinet.com/document/fortigate/7.2.9/fortios-release-notes/23652...

pkumari · 08-13-2024

Please check if you have "deep inspection" enabled in the firewall policy for "YouTube"- otherwise "blocking" just using web/application filter may not work correctly (because YouTube uses Google's *.wildcard security certificate). Please refer below...

pkumari · 08-13-2024

@idepato , can you please provide the below debug & sniffer output, taking one problematic destination? diag debug resetdiag debug flow show console enablediag debug flow show function-name enablediag debug flow show iprope enablediag debug flow filt...

pkumari · 08-13-2024

@Mirza_Asad2723 , Can you provide the browser error screenshot? Please also share the web filter logs for this connection.

pkumari · 08-13-2024

@Sandoval , do you face this issue for all the users? Please also provide Forticlient debug along with the IKE debug provided by @Umer221 https://community.fortinet.com/t5/FortiClient/Technical-Tip-How-to-generate-and-export-Debug-logs-from-various/t...

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Technical Tip: High CPU issue due to log_se process

Technical Tip: Impact of changing Management VDOM

Technical Tip: High CPU issue due to 'irq'

Troubleshooting Tip: Error 'Retry count exceeded; starting again' when loading firmware using TFTP

Technical Tip: Device License is not reflecting in FortiGate dashboard

Re: Firewall User Monitor Dashboard broken unsearchable

Re: Block Youtube

Re: I can't load some websites via fortigate

Re: Webpage not open "TCP reset from client"

Re: VPN IPSEC - Firmware 7.4.1

Technical Tip: FortiGate virtual machine (VM) appl...

Troubleshooting Tip: Error 'Retry count exceeded; ...

Re: Firewall User Monitor Dashboard broken unsearc...

Technical Tip: High memory with less session count...

Technical Tip: Create an alert for high CPU levels...

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