Hello, We experience a weird issue with some of our users. We use
FortiToken to enable 2FA, but sometimes user get a 'server unreachable'
error message when approving their login attempt. Our FortiGate is
available, and we're able to connect to it wi...
Hello, We offer a SSL VPN for our clients. They all connect the same way
through the FortiClient application and use two-factor authentication
(FortiToken). Some users do have a different icon when using the account
dashboard. Is there documentation ...
Hello, We purchased about 1000 FortiTokens (Software) and want to assign
them to our users. Instead of doing this manually I was hoping there was
a way to assign these tokens to all our users at once. The Fortigate is
running firmware 7.2.0 and we us...
Hello, We've configured our Fortigate firewall this afternoon and
configured our SSL VPN together with MFA. Everything works fine, but it
seems that we have a problem with our MFA. The Fortitoken application is
configured and shows a MFA code. The Ap...
Hello,I've got the PCAP and other support files, but I wish to share
them privately as they contain sensitive information. Is there someone
from staff where I can send the files to?
Hello,Thanks for your answer.I've got the generated files but I want to
share these privately as they contain IP-addresses and such. Is there a
way to securely share them with you? My own SSL-VPN account also got hit
with this problem. The other toke...
Unfortunately no answer yet. The received troubleshooting steps are for
hardware tokens while we only use software tokens. Hopefully we receive
an answer soon!
Hello,Thanks for your reply. As far as I can see your link shows some
troubleshooting steps for a hardware token. We're only using software
tokens, those are approved through the FortiToken Android app.Edit: The
token registered with our users do sho...
