Troubleshooting Tip: Unable to connect to FortiGua...

patelr · 10-25-2022

Description This article explains possible reasons why FortiGate is unable to connect FortiGuard servers and offers steps to troubleshoot the problem. The 'Unable to connect to FortiGuard servers' error message can be seen in two places: Dashboard ->...

patelr · 09-02-2024

Hello @garlicbread , Have you taken any packet captures? According to https://community.fortinet.com/t5/FortiGate/Technical-Tip-Disabling-VoIP-Inspection/ta-p/194131, what VoIP mode do you use? For general troubleshooting, review https://community.fo...

patelr · 09-02-2024

Hello @kanum , Can you share some screenshots related to issue of FortiClient AntiMalwareScanInterface ? Do you use licensed version of FortiClient or free version? Can you verify certificate details as in the screenshot ? This issue has been tracked...

patelr · 09-02-2024

Hello @felipelarrota , Have you verified compatibility of FortiAP and FortiOS using https://docs.fortinet.com/document/fortiap/7.6.0/fortiap-and-fortios-compatibility-matrix/495193/fortiap-and-fortios-7-x-compatibility-matrix ? Have your done any tro...

patelr · 09-01-2024

Hello @mhaneke , Please review https://community.fortinet.com/t5/FortiGate/Technical-Tip-PPPoE-interface-configuration/ta-p/209005, and https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-configure-PPPoE-interface-when-ISP-provides/ta-p/...

patelr · 08-26-2024

Hello @Shane-NP, Please review https://community.fortinet.com/t5/FortiGate/Technical-Tip-Explaining-the-SD-WAN-rule-matching-process/ta-p/284325 for knowing SD-WAN selects rule for traffic processing. Thanks, Ronak Patel

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