Re: Issues during and after the Forticlient EMS 7....

vpolovnikov · 12-05-2024

Description This article describes VPN log gathering for an optimal troubleshooting experience during technical support engagement. Scope FortiClient/FortiClient EMS, FortiGate, SSL VPN, IPsec. Solution When engaging with technical support, it is cri...

vpolovnikov · 01-16-2026

Please keep me posted! Hopefully, it works. 

vpolovnikov · 01-15-2026

It's no longer there. Reference of SSLVPN as a troubleshooting option has been removed from documentation as it's not supported. You can verify by opening the same doc you have referred to.

vpolovnikov · 01-15-2026

"From the affected endusers forticlient, the ztna destination are cleared but still they cannot access resources till i disconnect them from ems."Do you mean the ZTNA Destination tab (or another words ZTNA feature) is gone from FortiClient when they ...

vpolovnikov · 01-15-2026

The troubleshooting tool is only available for FOS 7.6.4+ which doesn't support SSLVPN, hence, you are not seeing SSLVPN as a troubleshooting option. I'm verifying with the documentation team to update our documentation.

vpolovnikov · 01-14-2026

Hello, funkylicious!You are correct. The metadata the API endpoint returns (/fct_saml/{prefix}/metadata) is about EMS as a SAML Service Provider (SP). Here's an example: urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified

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Troubleshooting Tip: Collecting logs for addressing VPN connection issues

Re: ztna onnet access issues