Re: Issues during and after the Forticlient EMS 7....

vpolovnikov · 12-05-2024

Description This article describes VPN log gathering for an optimal troubleshooting experience during technical support engagement. Scope FortiClient/FortiClient EMS, FortiGate, SSL VPN, IPsec. Solution When engaging with technical support, it is cri...

vpolovnikov · 01-21-2026

Hey, jthomas. I'd ask your endpoint server admin if you actually need a site name of the endpoint management server (EMS). If you can't contact your EMS admin, try connecting without the site name (it'll connect to a Default site on EMS). Then, you'l...

vpolovnikov · 01-21-2026

It has to be a host check on the VPN portal as what you're seeing is a default FortiGate message when this check fails. Please refer to this doc: https://docs.fortinet.com/document/fortigate/7.4.2/administration-guide/32970/configuring-os-and-host-ch...

vpolovnikov · 01-21-2026

Hey Francesco, As AEK has mentioned, I'd recommend checking the RADIUS logs on the authentication server (i.e. FortiAuthenticator, NPS, etc.). In addition, you can check FortiGate GUI Event logs and search for authentication failures. It may give out...

vpolovnikov · 01-16-2026

Please keep me posted! Hopefully, it works. 

vpolovnikov · 01-15-2026

It's no longer there. Reference of SSLVPN as a troubleshooting option has been removed from documentation as it's not supported. You can verify by opening the same doc you have referred to.

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