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‎06-25-2025
Last activity: Jun 26, 2025 4:34:29 AM
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Troubleshooting Tip: Show VPN before logon option not visible on after synchronizing with FortiClient EMS

06-20-2025
Description This article describes what to check when the option 'Show VPN before logon' is not visible on the endpoint after synchronizing with FortiClient EMS. Scope FortiClient v7.4.x. Solution To resolve the issue, check the following items: Ensu...

Troubleshooting Tip: ACME Certificate Renewal Failure with error message 'A.C.M.E. Certificate renew has failed. Client lacks sufficient authorization'

06-20-2025
Description This article describes what to check when the ACME certificate renewal fails with the error message 'A.C.M.E. Certificate renewal has failed. The client lacks sufficient authorization on FortiClient EMS. Scope FortiClient EMS. Solution If...

Troubleshooting Tip: Getting an error message 'Something went wrong while retrieving. Please check your credentials and try again.'

05-14-2025
Description This article describes what to check when EMS gets this error message 'Something went wrong while retrieving. Please check your credentials and try again" when attempting to sync the license with the FortiCloud account. Scope FortiClient ...

Technical Tip: How to create FortiClient package installer for deployment into EMS v7.4.x in an air-gapped environment

04-11-2025
Description This article describes how to create FortiClient installer package deployment into EMS v7.4.x in an air-gapped environment. Scope EMS v7.4.x. Solution To create the installer package; In EMS GUI, go to Deployment & Installers -> FortiClie...

Troubleshooting Tip: Getting 'Permission denied' when perform upgrading EMS v7.4.x

04-11-2025
Description This article describes what to check when getting 'Permission denied' when upgrading EMS v7.4.x. Scope FortiClient EMS v7.4.x. Solution If getting the error message ' Permission denied', the sample message is as follows: To resolve this i...
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