Description This article describes how to identify the reason for the
last FortiGate reboot event, possible triggers of such reboots for
detailed analysis, and the recommended steps after unplanned reboots.
Scope FortiGate. Solution Table of Contents...
Description This article describes the procedure to troubleshoot
configuration sync issues and the possible remedies, for FortiAP Access
points that are managed by a FortiGate (with the integrated
Wireless-Controller functionality). There could be ce...
Description This article describes how to identify the possible why WAD
debugs might not show any output in the FortiGate CLI and how to fix
this. When troubleshooting WAD-related issues on FortiGate, there are a
few scenarios where the debugs might ...
Description This article describes several available drop counters
tracked with NP7 diagnostics, which can be used to trace the flow and
troubleshoot packet drop issues with hardware acceleration enabled
(enabled by default). Also, additional in-dept...
Description This article describes a few important traffic shaping
considerations for NP7 platforms, available options and recommendations.
Scope FortiGate NP7 platforms v6.4, v7.0, v7.2, v7.4, v7.6. A list of
NP7 processor-based FortiGate platforms ...
Hi David, The greying out of the upgrade option could be triggered due
to below reason discussed in the article, try canceling
federated-upgrade using the steps shown in the article below and see if
the upgrade option stops being greyed out.
https://...
Next time when the issue happens, a wlac debug (with mac address filter)
can be run for a couple of the Apple MAC addresses while they are still
having the issue (before they are moved near a different AP), and
continue to run the debugs when they su...
Wifi event logs with timestamps when such disconnects were observed -
would be a good starting point to find the root cause (FortiGate GUI ->
Log & report -> Event logs -> wifi logs). One possible reason for this
issue could be load balancing not wor...
