Description This article describes downloading the database from the
support portal. Scope FortiGate. Solution Login to the FortiGate support
portal. Select Support, and navigate to service updates. Go to the
device. Select the files to download and ...
Description This article describes that the changes made on the primary
firewall will not sync with the secondary device. Scope FortiGate, HA
(A-A) (A-P). Solution The changes made on the primary firewall will not
sync with the secondary device. And ...
Description This article describes how to fix the issue when FortiGate
and FortiAnalyzer are unable to connect. Scope FortiGate, FortiAnalyzer.
Solution While adding the FortiAnalyzer to FortiGate, they will not
connect. After checking the SSL handsh...
Description This article describes the issue when the Azure SDN fabric
is not connected. Scope FortiGate. Solution Azure SDN fabric connector:
The API calls are made successfully by running the following commands in
the CLI: Debug commands. diagnose ...
Description This article describes how to block Deep.ai. Scope
FortiGate. Solution Deep.ai comes under the category of Artificial
intelligence. Category: Artificial Intelligence Technology. After
blocking Deep.ai in the web filter category, the page ...
HI @yodiallo Check with the debug logs why ping getting failed. And
please check is the CPU and memory is normal on the device. And check
the crash logs with the below command #diagnose debug crashlog read.
Regards,
Hi @rabbit23 Alos verify the logs with saml tracer,
https://community.fortinet.com/t5/FortiAuthenticator/Technical-Tip-How-to-record-a-client-SAML-trace/ta-p/261598
Regards,
Hi @scerazy Please follow the article for radius users to access the
device as admin.
https://docs.fortinet.com/document/fortigate/7.0.0/ngfw-deployment/804740/configuring-radius-administrator-accounts
Regards,
Hi @phyosithu From the SSH you can run these commands to check issues
with web access. #diagnse debug application httpsd -1 # diagnose debug
enable Regards,