Troubleshooting Tip: 'Invalid username or password...

aebadi · 11-04-2025

Description This article outlines a scenario where the FortiSIEM web interface or backend services fail to authenticate because the Apache password file /etc/httpd/accounts/passwds is blank or corrupted. This issue prevents proper authentication betw...

aebadi · 10-14-2025

Description This error happens when ClickHouse creates too many small data parts in a table. The background merge process cannot keep up, causing performance issues. As a result, queries or data ingestion may fail with the error: Uploading events to ...

aebadi · 05-04-2025

Description This article explains that the error occurs when the Java Persistence API (JPA), implemented by Hibernate, attempts to retrieve a User entity using a specified primary key (e.g., 180843976), but no matching record is found in the database...

aebadi · 03-24-2025

Description This article is to troubleshoot ETCD being down with regards to the error 'panic: tocommit(962234) is out of range'. Scope FortiSIEM v7.3.x. Solution ETCD uses the Raft consensus algorithm, which requires all members to agree on the order...

aebadi · 02-18-2025

Description This article describes the reasons for the 'non-finite numbers' JSON error and how to remediate it. Scope FortiSIEM Version 7.3.0. Solution This error is observed when upgrading to version 7.3.0 and then going to the Incidents tab and see...

aebadi · 11-19-2025

Hi Terasto, yes, you understood correctly: in an All-in-One deployment, the single VM already includes both the Supervisor and Collector functionality. This means Windows agents can connect directly to the All-in-One and send logs without requiring a...

aebadi · 11-18-2025

Hello, You cannot add a Worker node to a single-node (All-in-One) instance. An All-in-One deployment consists only of a Supervisor and, optionally, a Collector. Adding a Worker node would change the setup and it would no longer be considered an All-i...

aebadi · 10-17-2025

Hi Adem which options are you pressing to update the network?when running configFSM.shYour supposed to press:'OK' when the system status shows FortiSIEM insulted and system has a valid license .'NO' Confgiure TIMEZONE'1' Supervisor '3' change_network...

aebadi · 10-17-2025

Let me know if this doesn’t work, and I can walk you through it over a bridge call. I’ll also create a TAC ticket and publish the steps for you.

aebadi · 10-17-2025

Please make the change using the configFSM.sh script. It will prompt you for the timezone and other settings — you can simply keep pressing Next until it asks you to update the network parameters. After that, continue pressing Next through the end an...

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Troubleshooting Tip: Apache Authentication Fails: /etc/httpd/accounts/passwds File Blank or Corrupted

Troubleshooting Tip: Resolving ClickHouse Error “Too many parts. Merges are processing significantly slower than inserts”

Troubleshooting Tip: Remediating EntityNotFoundException: Unable to find com.ph.phoenix.model.cmdb.User with id 180843976

Troubleshooting Tip: How to remediate the error 'ETCD status is down; panic: tocommit(962234) is out of range'

Troubleshooting Tip: How to remediate the error JSON does not allow non-finite numbers and why it happens

Re: FortiSIEM: Single host deployment for all components?

Re: FortiSIEM: Single host deployment for all components?

Re: FortiSIEM DNS change

Re: FortiSIEM DNS change

Re: FortiSIEM DNS change

Troubleshooting Tip: 'Invalid username or password...

Troubleshooting Tip: High root disk usage on colle...

Technical Tip: CMDB Drive Filling up Due to pg_wal...

Re: FortiSIEM: Single host deployment for all comp...

Re: FortiSIEM: Single host deployment for all comp...

Re: Help seeking a diagnostiocs document for when ...

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