Troubleshooting Tip: 'Invalid username or password...

aebadi · 10-14-2025

Description This error happens when ClickHouse creates too many small data parts in a table. The background merge process cannot keep up, causing performance issues. As a result, queries or data ingestion may fail with the error: Uploading events to ...

aebadi · 05-04-2025

Description This article explains that the error occurs when the Java Persistence API (JPA), implemented by Hibernate, attempts to retrieve a User entity using a specified primary key (e.g., 180843976), but no matching record is found in the database...

aebadi · 03-24-2025

Description This article is to troubleshoot ETCD being down with regards to the error 'panic: tocommit(962234) is out of range'. Scope FortiSIEM v7.3.x. Solution ETCD uses the Raft consensus algorithm, which requires all members to agree on the order...

aebadi · 02-18-2025

Description This article describes the reasons for the 'non-finite numbers' JSON error and how to remediate it. Scope FortiSIEM Version 7.3.0. Solution This error is observed when upgrading to version 7.3.0 and then going to the Incidents tab and see...

aebadi · 01-16-2025

Description This article describes how to force reelection on an HA cluster and designate a new Leader Solution. Scope FortiSIEM v7.3.0. Solution Two commands will force a reelection depending on the health of The cluster: A>patronictl failover <----...

aebadi · 10-17-2025

Hi Adem which options are you pressing to update the network?when running configFSM.shYour supposed to press:'OK' when the system status shows FortiSIEM insulted and system has a valid license .'NO' Confgiure TIMEZONE'1' Supervisor '3' change_network...

aebadi · 10-17-2025

Let me know if this doesn’t work, and I can walk you through it over a bridge call. I’ll also create a TAC ticket and publish the steps for you.

aebadi · 10-17-2025

Please make the change using the configFSM.sh script. It will prompt you for the timezone and other settings — you can simply keep pressing Next until it asks you to update the network parameters. After that, continue pressing Next through the end an...

aebadi · 06-19-2025

Hi,How long was the collector offline? It’s possible the logs rolled over or were lost during that time. You can check available log files and timestamps with:ls -la /opt/phoenix/log/ | grep phoenixThis might explain the delay and missing data.

aebadi · 04-03-2025

Hello here is the Compactivity Matrix : Linux agent 5.3.0 - 7.1.7FortiSIEM Version Compatibility for Rocky Linux Based Releases | FortiSIEM 7.1.7 | Fortinet Document Library RHEL/ROCKY backpatch has CVE-2021-3712 already patched>>>>>> so vulnerabilit...

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Troubleshooting Tip: Resolving ClickHouse Error “Too many parts. Merges are processing significantly slower than inserts”

Troubleshooting Tip: Remediating EntityNotFoundException: Unable to find com.ph.phoenix.model.cmdb.User with id 180843976

Troubleshooting Tip: How to remediate the error 'ETCD status is down; panic: tocommit(962234) is out of range'

Troubleshooting Tip: How to remediate the error JSON does not allow non-finite numbers and why it happens

Technical Tip: FortiSIEM HA Cluster- How to force a reelection and appoint a new designated leader

Re: FortiSIEM DNS change

Re: FortiSIEM DNS change

Re: FortiSIEM DNS change

Re: About closed collector

Re: CVE-2021-3712 founded on FortiSIEM Linux Agent

Troubleshooting Tip: 'Invalid username or password...

Troubleshooting Tip: High root disk usage on colle...

Technical Tip: CMDB Drive Filling up Due to pg_wal...

Troubleshooting Tip: Remediating EntityNotFoundExc...

Troubleshooting Tip: How to remediate the error JS...

Re: Help seeking a diagnostiocs document for when ...

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