Troubleshooting Tip: Unable to upgrade firmware, i...

rvillaroman · 08-21-2025

Description This article describes how to use a FortiPAM secret to generate MFA for Azure portal login. Scope FortiPAM v1.4.0 and later Solution Here are the steps to add Azure MFA to a FortiPAM secret: Get the token seed on the Azure user account. I...

rvillaroman · 01-21-2025

Description This article describes how to fix the 'No server found for update' error when trying to connect to the FortiGuard Server. Scope FortiGate. Solution 'No server found for update' error when trying to connect to the FortiGuard Server. In thi...

rvillaroman · 11-27-2024

Description This article describes the necessary procedure on how to apply a custom warning page when accessing an AI site. Scope FortiGate and FortiProxy. Solution Here are the steps on how to set a custom warning page for AI websites: Go to Web fil...

rvillaroman · 10-21-2024

Description This article describes how to fix an error where FortiCare support on the GUI dashboard is showing as not registered, even though registration has been done from the support portal and can connect to the FortiGuard Server. Scope FortiGate...

rvillaroman · 09-17-2024

Description This article describes how to allow ping Windows Device from FortiGate. Scope FortiGate. Solution By default, the Windows device is not responding and blocking ICMP ping requests. In this sample output, the Windows device is detected by t...

rvillaroman · 07-07-2024

Hi @martyyy, Could you check if those routes are on the database? Kindly run "get router info routing-table database" Regards,

rvillaroman · 07-07-2024

Hi @unknown1020, From the logs, you can see what is the exit interface based on the firewall policy you created for SSLVPN to WAN connection. If you are referring on the public IP being used, you could check it on the users device and use IP checking...

rvillaroman · 07-07-2024

Hi @unknown1020 , If the video became accessible by setting the tcp mss value to 1400, you may add 40 for the TCP (20) and IP (20) header. On the guide it started on 1500 which you can deduct 48, TCP header (20) + IP header (20) + ICMP packet (8).

rvillaroman · 07-07-2024

Hi @spinovski, Are you using VIP or IP pool on your setup? There is a changes on behavior per firmware branch, kindly check this article for information. https://community.fortinet.com/t5/FortiGate/Technical-Tip-IP-pool-and-virtual-IP-behavior-change...

rvillaroman · 07-07-2024

Hi @unknown1020, That is correct, you may initially try to set the value to 1400 and check if the issue persists. Regards,

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Technical Tip: How to use FortiPAM secret to generate MFA on Azure Portal

Technical Tip: No server found for update when trying to connect to FortiGuard Server

Technical Tip: Custom warning page when accessing an AI website

Technical Tip: FortiCare Support is showing as not registered

Technical Tip: Unable to ping Windows Device from FortiGate

Re: Static routes configurations not reflecting on the RIB/Routing table after upgrade to 7.4.4

Re: View "remote gateway" connections

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Re: FGT-VM - Firewall policy doesn't function

Re: website access problems

Troubleshooting Tip: Unable to upgrade firmware, i...

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Technical Tip: Boot the backup firmware and config...

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