Troubleshooting Tip: Failed download of FortiGuard...

lucianag22 · 06-24-2025

Description This article explains how to solve the Test Connectivity error: failed (Invalid Credential or Timeout) with AWS CloudTrail API and FortiSIEM integration, even using the right credentials. Scope FortiSIEM. Solution Confirm that each step i...

lucianag22 · 05-28-2025

Description This article describes how to configure Gmail as the email server in FortiSIEM using basic authentication for sending email notifications. Scope FortiSIEM. Solution Go to under ADMIN -> Settings -> System -> Email and enter the settings a...

lucianag22 · 03-30-2025

Description This article describes how to solve the error 'No Collector available. Add a collector first when trying to create a Template Associations on the GUI under Admin -> Setup -> Windows Agent / Linux Agent -> Host to Template Associations. Sc...

lucianag22 · 01-28-2025

Description This article describes how to solve the error 'Running upgrade.sh Failed 13' when trying to upgrade collector via Image Server on the GUI. Using FortiSIEM GUI, after uploading the image on the Image Server page and downloading it to the C...

lucianag22 · 09-26-2024

Description This article describes how to troubleshoot the error Update failed when trying to download FortiGuard malware domains, IPs, and URLs. The following error is seen by the GUI and the error log below is generated in the app server Phoenix lo...

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Troubleshooting Tip: Failed Test Connectivity with AWS CloudTrail API and FortiSIEM integration

Troubleshooting Tip: How to configure Gmail as the email server in FortiSIEM using basic authentication

Troubleshooting Tip: Failed to create a Template Associations for FortiSIEM Agent

Troubleshooting Tip: Failed to install image on FortiSiem Collector via Image Server