Re: FortiGate Upgrade | from v7.4.2 to v7.4.3

jera · 12-11-2024

Description This article describes how to restore the accidentally deleted FortiToken Mobile using the backup configuration. Scope FortiGate. Solution This solution is applicable for Trial and Licensed Tokens after accidentally deleting them without ...

jera · 11-26-2024

Description This article describes a debug error received when FortiGate is unable to send email for Local Reports or Activation code. Scope FortiOS. Solution When running the alert email debug, the SMTP server may respond with a 530 error code. diag...

jera · 11-05-2024

Description This article describes an issue when a user is unable to reach remote subnet when connected to IPsec VPN FortiClient Remote Access due to redundant Group configuration. Scope FortiGate. Solution There are two ways to configure a user grou...

jera · 10-28-2024

Description This article describes how to resolve an issue where IPsec phase 1 is not coming up and the debug logs are showing 'ignoring IKE request, interface is administratively down'. Scope FortiGate. Solution When troubleshooting a down tunnel, t...

jera · 10-15-2024

Description This article describes how to fix the error code '-651: Input value is invalid' when creating an SD-WAN rule. Scope FortiGate v7.2, v7.4. Solution When creating a new SD-WAN rule, the user may encounter an error code with the message '-65...

jera · 06-30-2024

Hi @sheerazali, You may refer to this article to help you determine the most appropriate release of FortiOS based on the product you have. https://community.fortinet.com/t5/FortiGate/Technical-Tip-Recommended-Release-for-FortiOS/ta-p/227178 For the k...

jera · 06-26-2024

Hello @kerryball, Can you help to share what is the exact error you got? Also, please help to share the output of the following: diagnose hardware sysinfo vm fullexe ping service.fortiguard.netexe ping update.fortiguard.net If both requirements above...

jera · 04-02-2024

Hello @Yayat1 1. Have you enabled split dns? 2. When you connect to SSLVPN, can you run nslookup to your internal domain and share the result?

jera · 03-14-2024

Hello @sagvan , Good day! It is a known issue on 7.4.2 and 7.4.3. The fix will be released on version 7.4.4. The current available workaround is to use CLI only. https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-SD-WAN-Rules-GUI-Keep-Lo...

jera · 03-13-2024

Hi @systemgeek1 , Make sure to configure firewall policy too. You can check this administration guide on how to properly setup SSLVPN: https://docs.fortinet.com/document/fortigate/7.4.3/administration-guide/307303/ssl-vpn-split-tunnel-for-remote-user...

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User Activity

Technical Tip: Restoring accidentally deleted FortiToken mobile (FTM) using the backup configuration without the need to reload the device

Technical Tip: Unable to send reports or activation email from FortiGate

Troubleshooting Tip: Unable to reach remote subnets when connected to IPsec VPN FortiClient Remote Access

Troubleshooting Tip: IPsec VPN is down due to log message: ignoring IKE request, interface is administratively down

Troubleshooting Tip: How to fix the Error '-651: Input value is invalid' when creating SD-WAN rules