Troubleshooting Tip: Internal server error due to ...

jankit6 · 12-31-2025

Description This article describes ways to resolve the issue of missing offenses associated with a specific domain or tenant during ingestion from QRadar into FortiSOAR. Scope FortiSOAR. Solution Sometimes, the QRadar ingestion in FortiSOAR does not ...

jankit6 · 11-06-2025

Description This article describes how to resolve an issue where RabbitMQ disk space continues to increase because gateway messages are not being consumed by the system. Scope FortiSOAR v7.6.1 and later. Solution If the RabbitMQ partition '/var/lib/r...

jankit6 · 11-05-2025

Description This article describes how to customize filter queries or Jinja templates to fetch particular categories of offenses from QRadar. Scope FortiSOAR, FortiSOAR Qradar connector. Solution To fetch records from QRadar, the FortiSOAR connector ...

jankit6 · 10-30-2025

Description This article describes how to fix the issue with data export, which gets stuck in the In-progress state. Scope FortiSOAR. Solution When the user attempts to export data such as playbooks, collections, connectors, or widgets using the Expo...

jankit6 · 10-30-2025

Description This article helps fix an issue with the utility connector action 'Create an attachment from file'. Scope FortiSOAR v7.6.4. Solution After upgrading FortiSOAR to the 7.6.4 version, if the utility connector action 'Create an attachment fro...

jankit6 · 12-01-2025

@adem_netsys Please open a TAC ticket. The engineer will schedule a session to investigate it further, as it requires reviewing the logs and configurations.

jankit6 · 12-01-2025

Hello @adem_netsys This usually happens when an impersonation account does not have enough permissions. Kindly refer to the guide below:https://docs.fortinet.com/document/fortisoar/4.6.0/exchange/1027/exchange-v4-6-0For information on how to grant Im...

jankit6 · 11-21-2025

Thank you, @syed1998 for the update. Glad to know that the issue is resolved. I would recommend opening a TAC ticket to find RCA for the same.

jankit6 · 11-20-2025

Hello @syed1998 Could you please share the exact error message screenshot along with the following details: - Export/Import performed directly from the playbook page or using the Export/Import wizard? - Are there any Visibility settings applied to pl...

jankit6 · 11-11-2025

Hello @sioannou Could you please share the error log so we can assist further?

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Troubleshooting Tip: How to resolve missing offenses issue FortiSOAR ingesting from Qradar

Troubleshooting Tip: How to fix the gateway queue message consumption issues

Technical Tip: How to customize filter query or jinja to fetch offenses from Qradar

Technical Tip: How to resolve data export issue in FortiSOAR

Troubleshooting Tip: How to fix utilities connector action 'Create an attachment from file'

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