Troubleshooting Tip: After a failover, FortiAP dev...

Adolfo_Z_H · 01-09-2025

Description This article describes how to get advice about recommended FortiSwitch software releases. Scope All FortiSwitch devices. Solution This article describes how to get advice about recommended FortiSwitch software releases. As a difference fr...

Adolfo_Z_H · 01-02-2025

Description This article describes how to use the boot menu on FortiAP to upgrade or restore firmware. Scope All FortiAP series except FortiAP-U series. Solution In some cases, FortiAP devices may fail to boot due to memory corruption. Use a serial c...

Adolfo_Z_H · 11-26-2024

Description This article describes information required to expedite Technical RMA approval. Scope FortiSwitch. Solution The RMA team will redirect a ticket to the TAC team for further investigation if the ticket has not enough information or proof th...

Adolfo_Z_H · 11-26-2024

Description This article describes Information required to expedite Technical RMA approval. Scope FortiAP. Solution The RMA team will redirect a ticket to the TAC team to further investigation if the ticket has not enough information or proof of devi...

Adolfo_Z_H · 11-26-2024

Description This article describes information required to request a RMA replacement when the device is non-responsive. Scope All Fortinet hardware products with Management Interfaces. Solution RMA technical approvals procedures are similar to all Fo...

Adolfo_Z_H · 10-17-2024

Nice article. Congratulations.

Adolfo_Z_H · 08-20-2024

Please open a TAC ticket to look in depth on your issue. Use FSW Serial number on it to be routed to FSW specialist.

Adolfo_Z_H · 08-19-2024

Please do this fix Enable the NTP server mode on the FortiLink interface. There must be an entry for the FortiLink interface in the configuration in order to use it as a server. This is a configuration example on Fortigate CLI: config system ntp set ...

Adolfo_Z_H · 08-19-2024

No CAPWAP IP address retrieved for FortiSwitch S108EP5920004250 <--- Means device is not capable to build CAPWAP tunnel for management. Most Frecuent cause of this issue is NTP sync fail between FGT and FSW.

Adolfo_Z_H · 08-19-2024

for some reason, you have 2 fortilink interfaces enabled on your FGT devices FortiGate-70F ## execute switch-controller diagnose-connectio Fortilink interface ... OKFortilink enabled Fortilink interface ... OKfortilink enabled One of them is healthy ...

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Technical Tip: How to get advice about recommended FortiSwitch software release

Technical Tip: How to use boot menu on FortiAP

Technical Tip: Expedite Fortiswitch RMA technical approval

Technical Tip: Expedite FortiAP RMA technical approval

Technical Tip: How to proceed to request a RMA when a device is non-responsive

Re: Troubleshooting Tip: FortiSwitch Spanning Tree Protocol (STP) troubleshooting guide

Re: Fortiswitch 108e showing offline

Re: Fortiswitch 108e showing offline

Re: Fortiswitch 108e showing offline

Re: Fortiswitch 108e showing offline

Troubleshooting Tip: After a failover, FortiAP dev...

Technical Tip: IPsec tunnel for FortiAP devices, d...

Technical Tip: Load balancing between FortiAPs

Troubleshooting Tip: Common Wi-Fi tuning issues an...

Troubleshooting Tip: switch-controller msg="error:...

Re: FortiAP Advanced Management License

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