Troubleshooting Tip: Install error failed due to P...

smkml · 10-30-2024

Description This article describes how to resolve an issue when failing to import a policy package due to the 'Failed to update interface mapping on vpnmgr_xxxxx' error. Scope FortiManager, FortiGate. Solution Initially, the 'vpnmgr' interface or z...

smkml · 09-24-2024

Description This article describes how to troubleshoot when an error occurred when installing the policy package shows an error as per below: Scope FortiManager, FortiGate. Solution Debug command: diag debug application securityconsole 255 diag debug...

smkml · 09-23-2024

Description This article describes how to troubleshoot when importing policy package fails due to the '(invalid in Virtual_wire_pair)) binding fail' error. "firewall policy",FAIL,"(name=68, oid=4454, reason=interface(interface binding contradiction. ...

smkml · 09-11-2024

Description This article describes the functions of the CLI script on FortiManager and how to use them in each use case. There are three options to run a script on FortiManager, as per below: Device Database. Policy Package or ADOM Database. Remote F...

smkml · 08-23-2024

Description This article describes how to troubleshoot when performing an install if there is an error related to templates. Since there are multiple templates in the Provisioning Template, where each of them probably will show an error on its own, a...

smkml · 09-24-2024

Hi @uearn , You may try to use "Throughput Utilization Billing Report" which can select each of your interface and you need to enable some settings as per document below: https://docs.fortinet.com/document/fortianalyzer/6.4.0/new-features/367769/thro...

smkml · 09-20-2024

Hi Sadi, Kindly check on the KB below to see it able to solve your issue?https://community.fortinet.com/t5/FortiClient/Troubleshooting-Tip-EMS-Cloud-portal-error-Local-signin-is-not/ta-p/328336

smkml · 09-20-2024

Hello @NoneEng , Kindly share the debug output for below command: diag debug enablediag debug app siemdbd 7

smkml · 09-16-2024

Hi @jyoung1978 , Kindly share the error message or debug based on KB below to see what possibly the issue is. https://community.fortinet.com/t5/FortiManager/Troubleshooting-Tip-Install-error-failed-due-to-Provisioning/ta-p/335759

smkml · 09-12-2024

Hi @ganesh_karale , Kindly ensure that FAZ has Internet connection for FortiGuard to validate the license information. If your FAZ has access to the Internet, kindly run the following CLI commands and verify again: # diagnose fmupdate service-restart...

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Troubleshooting Tip: Failed to import policy package due to 'Failed to update interface mapping on vpnmgr_xxxxx' error

Troubleshooting Tip: Install policy package failed due to 'validation error on firewall policy xxx in policy package/block, by address check'

Troubleshooting Tip: Import policy package failed due to '(invalid in Virtual_wire_pair)) binding fail'

Technical Tip: CLI Script behavior to run in FortiManager

Troubleshooting Tip: Install error failed due to Provisioning Template (error -999)

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