Customer Service Tip: Two-Factor Authentication (2...

msrinivasan · 02-23-2024

Description This article contains solutions for issues frequently faced by customers with 2FA. Scope FortiCloud Portal and Single Sign On (SSO). Solution Issue: Though 2FA is not enabled, the user receives a ‘Security Code’ prompt window and is unabl...

msrinivasan · 02-23-2024

Description This article describes important information worth noting about two-factor authentication in the FortiCloud Portal. Scope FortiCloud Portal and Single Sign On (SSO). Solution Fortinet highly recommends enabling Two Factor Authentication (...

msrinivasan · 02-19-2024

Description This article describes the requirements for a Customer Support team to register the Unit on customers’ behalf. Scope FortiCloud Portal. Solution Fortinet customer service team receives unit/product registration requests from different sou...

msrinivasan · 02-16-2024

Description This article describes the requirements for a Customer Support team to process the contract transfer request. Scope FortiCloud Portal. Solution Fortinet customer service team receives contract transfer requests from different sources. The...

msrinivasan · 02-16-2024

Description This article describes the requirements for a Customer Support team to process the Unit transfer request. Scope FortiCloud Portal and Single Sign On (SSO). Solution Fortinet customer service team receives unit/product transfer requests fr...

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Customer Service Tip: Answers to common Two-Factor Authentication (2FA) queries