Technical Tip: FortiClient EMS Licensing Guide - 2...

btan · 04-07-2024

Description This article describes how to troubleshoot an issue where the EMS database is not restored, but a 'successfully restored' message still appears in the GUI. Scope EMS 7.0.x and above. Solution When restoring the EMS DB, the following proce...

btan · 04-07-2024

Description This article describes why Microsoft Outlook produces a pop-up warning when FortiClient Antivirus is installed. Scope FortiClient 7.0.x and above. Solution Sometimes when a new FortiClient version is installed (after an upgrade from an ol...

btan · 03-10-2024

Description This article describes how to troubleshoot issues related to user AD groupings in scenarios such as the following: Endpoint is not matching user-based endpoint policy. Endpoint is not matching user-based deployment policy. Endpoint is not...

btan · 03-06-2024

Description This article explains the 'Force Certificate Inspection' option in FortiSASE Firewall Policy. Scope FortiSASE Firewall Policy Configuration. Solution Once this option is enabled, the Firewall policy will use 'Certificate Inspection' only ...

btan · 02-06-2024

Description This article describes that to troubleshoot the FortiClient deployment issue, it is possible to check a few items in EMS, and the installer logs in to one of the affected endpoints. Below are the steps to do initial checking before engagi...

btan · 03-31-2024

Hi robR, Thanks for updating your scenario. So the root cause is not related to Fortinet, it is something from ISP side. You may mark your reply as a solution and close this trend, thank you.

btan · 03-21-2024

Hello, FCT does not support ARM processor system:https://docs.fortinet.com/document/forticlient/7.2.4/windows-release-notes/549781/product-integration-and-support -> FortiClient (Windows) does not support ARM-based processors. We do not have any work...

btan · 03-21-2024

Hi edson2024, 1) Yes, FCT does get both ipv4 and ipv6 when dual stack enabled, albeit in FCT GUI it will only show ipv4 IP it gets. 2) As it is full tunnel, I'd reckon you will need to include ipv6 address in FW policy.

btan · 03-20-2024

Hi fvazquez, I just tested with macOS 14, export a Free FCT 7.2.4 config and restored the config back to it, it can be done successfully. As macOS FCT config file isn't export in a readable text form, it would be difficult to check what is broken/cor...

btan · 03-19-2024

Hi Greg,May I know which specific FCT version you are trying to install?In the affected machine, open File Explorer, navigate to %tmp%, search for a file 'fct' in the Temp folder, do you see any txt file named something like 'FCTInstall.txt'? This tx...

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Troubleshooting Tip: EMS database is not restored even after a 'successfully restored' message in GUI

Troubleshooting Tip: Microsoft Outlook warning when FortiClient Antivirus is installed

Troubleshooting Tip: EMS is not applying AD user-group based policy/deployment/ZTNA tag

Technical Tip: 'Force Certificate Inspection; option in FortiSASE Firewall Policy

Troubleshooting Tip: Identify FortiClient deployment issue

Re: Forticlient blocks LAN connection

Re: Impossible to install FC VPN

Re: Dual stack in SSLVPN tunnel mode (Forticlient) and NAT when using IPv6

Re: FortiClient MacOS configuration restore

Re: Impossible to install FC VPN

Technical Tip: FortiClient EMS Licensing Guide - 2...

Technical Tip: FortiClient to EMS telemetry relate...

Technical Tip: 'Unable to connect to the update se...

Re: Forticlient VPN: A JavaScript Error Occurred i...

Troubleshooting Tip: EMS DB SQL Collation conflict

Re: Instalation fail for FortiClient VPN 7.2.3

Re: Need FortiClient VPN software to install 7.0.8...

Re: Forticlient Add telemetry key using command li...

Re: FortiClient and FortiEDR detection inconsisten...

Re: Can we default which SSL VPN option is given t...

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