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‎12-12-2023
Last activity: Dec 12, 2023 10:26:21 AM
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Troubleshooting Tip: How to resolve the issue of not updating the Modified On field of CREATE RECORD

12-10-2023
Description This article describes how to resolve the issue of not updating the 'Modified On' field even after running a PB with a Create Record with some values modified. Scope FortiSOAR v7.4.0. Solution The Playbook below is designed to simply show...

Troubleshooting Tip: How to resolve the issue of failing to download records as CSV file using the Export All Columns As CSV button

12-06-2023
Description This article describes how to resolve the issue of failing to download records as CSV files using the Export All Columns As CSV button. Scope FortiSOAR. Solution Select the Export All Columns As CSV button to attempt downloading the selec...

Troubleshooting Tip: How to resolve the issue of the pip configuration value being maintained as Default during migration to version 7.3.0 in an Air-Gap environment

11-29-2023
Description This article describes how to resolve the issue of the pip configuration value being maintained as Default during migration to version 7.3.0 in an Air-Gap environment. Scope Air-Gap Environment. Solution To upgrade from version 7.2.1 to 7...

Troubleshooting Tip: Invalid protocol number when retrieving a Service Object from a FortiGate registered with FortiManager using JSON API

11-27-2023
Description This article describes how to resolve an invalid protocol number when retrieving a Service Object from FortiGate registered with FortiManager using JSON API. Scope FortiManager. Solution FortiManager responds to an invalid protocol number...

Troubleshooting Tip: Connector installation fails with error 'Failed to download metadata for repo 'fortimonitor.repo':Cannot download repomd.xml' after FortiMonitor Agent Installation

11-27-2023
Description This article describes how to fix an issue where, when attempting to install the Connector after installing the FortiMonitor Agent on the FortiSOAR, an error message appears that causes the installation to fail. Scope FortiSOAR v7.x. Solu...
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