Troubleshooting Tip: How to find the device respon...

ssudhakar · 04-22-2024

Description On v7.2, When 'execute factoryreset' is performed on MBD/FIM the default image used for FPC/FPM sync will be removed until a new image is manually updated either via the GUI or via the CLI. Uploading a new image via the GUI will reboot th...

ssudhakar · 10-25-2023

Description This article outlines a method for identifying the device causing fragmentation through a ping test. However, this approach may not always be possible, especially when access to all devices along the network path is limited. Scope All sup...

ssudhakar · 05-24-2022

Description This article describes how to troubleshoot if the blades on the chassis are stuck at 'Waiting for data heartbeat' status in a HA cluster. Scope FortiGate 6000/7000 series , v5.6, v6.0,v6.2,v6.4. Solution From ' diag load-balance status', ...

ssudhakar · 01-05-2022

Description This article describes the changes in the IPSec load-balance setting from v6.2.6/6.4.6 onwards. IPSec load-balancing is enabled on FortiGate 6000 series and disabled on FortiGate 7000 series by default until v6.2.4/v6.4.2 and this config ...

ssudhakar · 04-16-2021

DescriptionThis article describes the changes in the inspection mode In policies and UTM profiles from version 6.0 to 6.2.SolutionIn 6.0 version.- The inspection mode is set per VDOM.- UTM profiles can be set in flow or proxy mode.- When applying the...

ssudhakar · 04-23-2024

Can you try to stop and start rather than restart ? systemctl stop phFortiInsightAI systemctl start phFortiInsightAI Do you see anything happening when you do this ? Like any dump/message on CLI ?

ssudhakar · 04-22-2024

Hello there : Can you try using the following ?? systemctl restart phFortiInsightAI Please let me know if that works! -/Hope

ssudhakar · 04-11-2024

Hello there: "Failed to connect to FWB device" error message occurs when FortiwebManager cannot SSH connect the fortiweb device Can you please check these ? 1/ port22 is allowed inbound in fortiweb device's security group; 2/ the FortiwebManager's IP...

ssudhakar · 04-11-2024

Hello there : The duplication works only in original direction. https://community.fortinet.com/t5/FortiGate/Technical-Tip-Packet-duplication-in-SD-WAN/ta-p/258997 Hope that helps!

ssudhakar · 01-02-2024

Hello there:Yes, you can . Here are few KBs with detailed explanation : The conditions for configuring HA are as follows: Devices must be of the same model. Devices must have the same Firmware version. The same licenses must be applied to all devices...

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Technical Tip: Factoryreset on MBD/FIM will remove image file which may affect few scenarios