Troubleshooting Tip: User entry gets removed befor...

js2 · 11-27-2025

Description This article describes a use case where users are unable to log in with an IPsec dial-up VPN with two-factor authentication using FortiToken Cloud. Scope FortiGate and FortiAuthenticator Cloud. Solution In FortiAuthenticator raw logs, the...

js2 · 08-29-2025

Description This article describes a case where using a smart-card certificate for SSL VPN authentication fails under TLS v1.3 on Windows 11. Scope FortiClient v7.2.8, v7.2.9. FortiGate v7.4.7. Solution SSL VPN debug with no client certificate. 2025-...

js2 · 04-29-2025

Description This article describes how to bind a MAC address with a RADIUS policy in FortiAuthenticator. Scope FortiAuthenticator. Solution Step 1: Configure MAC address and define the username. Step 2: Create a group for the MAC device. Make sure to...

js2 · 03-19-2025

Description This article describes the possible reasons that can cause the error where the AP of portal policy does not contain the client. Scope FortiAuthenticator. Solution Radius debug: 2025-02-25T17:56:15.101000+05:30 FortiAuthenticator radiusd[2...

js2 · 03-19-2025

Description This article discusses errors that emerge in RADIUS logs during certificate validation and how to address them. Scope FortiAuthenticator. Solution Radius debug: 025-02-24T17:13:41.246883+05:30 CR-FortiAutheticator radiusd[7524]: (16) eap_...

js2 · 10-25-2024

Hi lrazmadze, Yes the services are down. You can verify on changing the port to UDP 8888 or 53. Refer on this below article: https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-FortiGuard-Web-Filtering-problems/ta-p/196965

js2 · 10-25-2024

Hi Ricardo, Check the admin guide for product integration and support and verify the compatibility with Android operating systems. I have shared the reference link for 7.4.0. You can verify the same for the current Forticlient version. https://docs.f...

js2 · 10-25-2024

Hi defsdefs, Check the web-filter license status. Go to Security Profiles -> Web Filter, select the Profile to use, and under 'Rating Options' enable 'Allow Websites When a Rating Error Occurs'. You can refer on this article: https://community.fortin...

js2 · 09-03-2023

Hi @DaVeiga19, You can check by adjusting the engine count and socket size. config ips global set engine-count 2 [integer, 0-255]set socket-size 16 or 32 [integer, 0-512]end Refer link:https://community.fortinet.com/t5/FortiGate/Technical-Tip-IPS-mem...

js2 · 09-03-2023

Hi Business User, It seems to be an issue with Forticlient version. As you are running free Forticlient version check with FortiClient version 6.0. Refer on this below article: https://community.fortinet.com/t5/FortiClient/Technical-Tip-FortiClient-S...

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Technical Tip: Local user authentication from x.x.x.x (MS-CHAP) with cloud token failed: invalid user parameter

Technical Tip: SSL VPN using smartcard certificate with PIN does not work with TLS v1.3 on Windows 11

Technical Tip: RADIUS authentication with MAC binding

Technical Tip: The AP of portal policy does not contain client error

Technical Tip: 802.1x authentication failed with certificate verification

Re: FortiGate WebFilter Issue

Re: Forticlient VPN Android

Re: FortiGate WebFilter Issue

Re: Process IPSEngine High Memory

Re: The vpn server may be unreachable -14

Troubleshooting Tip: User entry gets removed befor...

Technical Tip: Increase the Captive portal user re...

Technical Tip: Correctly configuring Two-Factor Au...

Technical Tip: SSL VPN using smartcard certificate...

Technical Tip: RADIUS authentication with MAC bind...

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