Troubleshooting Tip: User entry gets removed befor...

js2 · 12-21-2025

Description This article describes how to troubleshoot LDAP connectivity failure after an upgrade to v7.4.9. Scope FortiGate v7.4.9. Solution In this case, the LDAP server configuration is done, and the password is stored. This saved configuration is...

js2 · 12-18-2025

Description This article describes a scenario where policy export does not work with any format and gets stuck at 100%. Scope FortiGate. Solution The screenshot below shows the policy export getting stuck at 100%. To troubleshoot this issue, run a GU...

js2 · 11-27-2025

Description This article describes a use case where users are unable to log in with an IPsec dial-up VPN with two-factor authentication using FortiToken Cloud. Scope FortiGate and FortiAuthenticator Cloud. Solution In FortiAuthenticator raw logs, the...

js2 · 08-29-2025

Description This article describes a case where using a smart-card certificate for SSL VPN authentication fails under TLS v1.3 on Windows 11. Scope FortiClient v7.2.8, v7.2.9. FortiGate v7.4.7. Solution SSL VPN debug with no client certificate. 2025-...

js2 · 04-29-2025

Description This article describes how to bind a MAC address with a RADIUS policy in FortiAuthenticator. Scope FortiAuthenticator. Solution Step 1: Configure MAC address and define the username. Step 2: Create a group for the MAC device. Make sure to...

js2 · 10-25-2024

Hi lrazmadze, Yes the services are down. You can verify on changing the port to UDP 8888 or 53. Refer on this below article: https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-FortiGuard-Web-Filtering-problems/ta-p/196965

js2 · 10-25-2024

Hi Ricardo, Check the admin guide for product integration and support and verify the compatibility with Android operating systems. I have shared the reference link for 7.4.0. You can verify the same for the current Forticlient version. https://docs.f...

js2 · 10-25-2024

Hi defsdefs, Check the web-filter license status. Go to Security Profiles -> Web Filter, select the Profile to use, and under 'Rating Options' enable 'Allow Websites When a Rating Error Occurs'. You can refer on this article: https://community.fortin...

js2 · 09-03-2023

Hi @DaVeiga19, You can check by adjusting the engine count and socket size. config ips global set engine-count 2 [integer, 0-255]set socket-size 16 or 32 [integer, 0-512]end Refer link:https://community.fortinet.com/t5/FortiGate/Technical-Tip-IPS-mem...

js2 · 09-03-2023

Hi Business User, It seems to be an issue with Forticlient version. As you are running free Forticlient version check with FortiClient version 6.0. Refer on this below article: https://community.fortinet.com/t5/FortiClient/Technical-Tip-FortiClient-S...

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Troubleshooting Tip: LDAP connectivity fails with error 'This field is required' after upgrade to v7.4.9

Technical Tip: Unable to export firewall policies, process gets stuck at 100%

Technical Tip: Local user authentication from x.x.x.x (MS-CHAP) with cloud token failed: invalid user parameter

Technical Tip: SSL VPN using smartcard certificate with PIN does not work with TLS v1.3 on Windows 11

Technical Tip: RADIUS authentication with MAC binding

Re: FortiGate WebFilter Issue

Re: Forticlient VPN Android

Re: FortiGate WebFilter Issue

Re: Process IPSEngine High Memory

Re: The vpn server may be unreachable -14

Troubleshooting Tip: User entry gets removed befor...

Technical Tip: Increase the Captive portal user re...

Technical Tip: Correctly configuring Two-Factor Au...

Technical Tip: SSL VPN using smartcard certificate...

Technical Tip: RADIUS authentication with MAC bind...

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