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DescriptionThis article explains how to update the base station and handset of a 870i phone.ScopeFortiVoice B series, D Series, TalkSwitch and Enterprise.SolutionUse the following steps to update the base station and the handsets.1. Update the Base S...

DescriptionThis article explains how to access voicemail from an external phone or any phone outside the office.ScopeFortiVoice Enterprise 200D, configure voicemail access.SolutionConfigure the main number to go to the system Auto Attendant.Call in t...

DescriptionThis article explains how to perform a loopback test to verify the function of the FXS & FXO ports. This can be a useful test when there is no or only one way audio, choppy communications, static, or no incoming calls.Solution1) Plug an RJ...

DescriptionThis article explains how to configure XLite softphone on FortiVoice or TalkSwitch systems. This configuration will also work on TalkSwitch, B series and Enterprise.SolutionConfigure IP extension as type “Other”.From the web interface of t...

DescriptionThe Direct Line Access feature allows a client to make outbound calls without dialing a 9 before the actual phone number.SolutionThis feature can be enabled from the management software:Go to Local Extensions/Fax page.Select the extension ...