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kjiye
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Staff
‎09-13-2024
Last activity: Sep 13, 2024 11:55:31 AM
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Troubleshooting Tip: Description of status of scanned files

02-08-2024
Description This article explains the 'deleted' status of scanned files. Scope FortiClient EMS. Solution Quarantined: After FortiClient quarantines a file on an endpoint and sends the quarantined file information to FortiClient EMS, users cannot acce...

Troubleshooting Tip: Why is the expiry date displayed as 19691231

10-01-2023
Description This article explains why the expiry date is displayed as 19691231 in fortiguard-message info. Scope FortiGate. Solution See the CLI output: This expiry date is displayed on devices that have never registered a paid SMS license.If SMS is ...

Troubleshooting Tip: Deployment gets stuck on 'Protocol Schedule Created'

09-29-2023
Description This article describes the possible causes for deployment getting stuck in the 'Protocol Schedule Created' state and offers additional information about the state. Scope FortiClient EMS. Solution The state 'Protocol Schedule Created' indi...

Troubleshooting Tip: The wrong firmware version appear when connecting FortiAuthenticator to FortiAnalyzer

09-26-2023
Description This article explains why the wrong firmware version appear when connecting FortiAuthenticator to FortiAnalyzer. Scope FortiAuthenticator, FortiAnalyzer. Solution This happens because the FortiAuthenticator does not use OFTP when connecti...

Troubleshooting Tip: How to set DoS policy exceptions

06-27-2023
Description This article describes how to set up DoS policy exceptions. Scope FortiGate. Solution Like Firewall policy, DoS policy works top-down. Therefore, if a policy for a specific IP and service to which the DoS policy is not applied is created ...
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