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nkapse · 12-12-2025

Description This article describes how to troubleshoot if a Website's CAPTCHA is not visible intermittently, even after configuring the plain firewall policy. Scope FortiGate. Solution To narrow down the issue, first create a temporary firewall polic...

nkapse · 12-12-2025

Description This article describes how to troubleshoot a device that is not receiving an IP address intermittently, due to the DHCPREQUEST not received on the Firewall. Scope FortiGate as the DHCP server. Solution The flow for the DHCP process will b...

nkapse · 11-20-2025

Description This article describes how to fix the Edge new-tab not opening issue when web filtering is configured to allow only specific websites and deny all other traffic. Scope FortiGate. Solution If the web-filter security profile is configured t...

nkapse · 10-31-2025

Description This article describes how to configure an alert mail for SD-WAN SLA events with the help of the Message log attribute. Scope FortiGate. Solution If any of the SD-WAN Link SLA statuses get changed, it will show the respective Message log ...

nkapse · 07-23-2025

Description This article describes how to troubleshoot when the cluster shows 'out of sync' due to an Antivirus profile mismatch. Scope FortiGate. Solution Go to System -> HA and check if the secondary firewall is out of sync. Hover over the status, ...

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Troubleshooting Tip: How to troubleshoot if Website's CAPTCHA is not visible intermittently

Technical Tip: Investigation of missing DHCPREQUEST in Firewall DHCP Flow

Troubleshooting Tip: How to fix the Edge browser New-Tab not opening issue

Technical Tip: How to send SD-WAN SLA event alertmail by the type of Message

Troubleshooting Tip: HA synchronization issues: Antivirus profile mismatch