Troubleshooting Tip: Unable to login the FortiGate...

lkumar · 11-13-2025

Description This article describes the issue of getting a permission denied or 403 Forbidden page when trying to integrate an external captive portal with the Aruba Guest SSID in FortiAuthenticator. Scope FortiAuthenticator, Aruba AP. Solution Below ...

lkumar · 11-13-2025

Description This article describes the issue of being unable to add service groups to the captive portal exempt list after upgrading the FortiGate to version 7.4.9. It provides a step-by-step solution to resolve the problem. Scope FortiGate v7.4.9 So...

lkumar · 09-24-2025

Description This article describes the steps to resolve the issue of being unable to log in to the FortiGate firewall GUI. The issue occurs when the firewall is upgraded to version 7.6.4, and the user is unable to log in to the firewall GUI, despite ...

lkumar · 06-06-2025

Description This article describes how to resolve an issue where SAML IDP authentication fails with a '403 Forbidden' error and FortiAuthenticator is configured as an IDP. Scope FortiAuthenticator v6.6.1. Solution When a user enters the credentials a...

lkumar · 06-05-2025

Description This article describes an issue in which the secondary firewall shuts down following an attempt to upgrade the HA cluster to firmware version 7.4.1 build 2463. Scope FortiGate 401F Solution During a firmware upgrade of the FortiGate 401F ...

lkumar · 10-30-2024

Hi KASUKABE,Please follow the below-attached article to configure email-based MFA :https://community.fortinet.com/t5/FortiGate/Technical-Tip-Email-Two-Factor-Authentication-on-FortiGate/ta-p/194890

lkumar · 10-15-2024

Hi Hieu,You can block the file upload for the applications using the application control profile in the firewall policies.Below is an article to block Upload on Google drive by using Application Profile> https://community.fortinet.com/t5/FortiGate/Te...

lkumar · 09-12-2024

Hello Ramadan,Please follow the below-attached articles where you can configure the threat feeds and use it in the firewall policy> https://docs.fortinet.com/document/fortigate/6.2.0/new-features/625349/external-block-list-threat-feed-policy> https:/...

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Troubleshooting Tip: Unable to integrate FortiAuthenticator Captive Portal with Aruba AP(403 Forbidden error)

Troubleshooting Tip: Unable to add Service Groups in captive portal exempt list after upgrading to FortiGate v7.4.9