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koolishami
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Staff
‎11-20-2025
Last activity: Nov 21, 2025 7:41:43 AM
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Technical Tip: FortiSIEM Username Extraction for Logs

11-21-2025
Description This article describes how FortiSIEM extracts the username field for certain logs and provides a solution to issues that may arise from this process. It explains the Identity and Location feature in FortiSIEM and how it enriches events wi...

Troubleshooting Tip: Windows Agent update issue in FortiSIEM

11-21-2025
Description This article describes the steps to troubleshoot and resolve the Windows agent update issue in FortiSIEM. The issue occurs when the Windows agent installation does not work correctly, and the update status shows 'DownloadFailed'. Scope Fo...

Troubleshooting Tip: Resolving 'IllegalArgumentException' Error in Explorer Tab in FortiSIEM GUI

10-22-2025
Description This article describes the steps to resolve issues with the Explorer tab in FortiSIEM. The Explorer tab may not function as expected due to a bottleneck in redis memory, and this article provides a solution to clear the Redis cache and re...

Troubleshooting Tip: Supervisor Not Parsing Custom Logs Even After Custom Parser Is Created and Applied

10-21-2025
Description This article describes how to resolve an issue where the Supervisor does not parse custom logs correctly, even after a custom parser has been created and applied under Admin -> Device Support -> Parsers. Scope FortiSIEM v7.x+. Solution Th...

Troubleshooting Tip: Parser Test Fails Due to Conflict With Other Parsers

09-28-2025
Description This article describes an issue where certain parsers cannot be enabled in FortiSIEM because the parser test fails with errors. When testing the events, the system may incorrectly invoke a different parser. This typically occurs due to ov...
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