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‎01-07-2026
Last activity: Jan 7, 2026 12:29:44 PM
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Troubleshooting Tip: Unauthorized Connection from FortiNAC Appliance Events

12-31-2025
Description This article describes the solution to the event "Unauthorized connection from FortiNAC Appliance" seen on the primary appliance. Scope FortiNAC-F v7.2.x or above. Solution A FortiNAC primary appliance repeatedly displays 'Unauthorized Co...

Troubleshooting Tip: Unable to update SSL Certificate on FortiNAC v7.6.3 or v7.6.4 in HA mode

11-27-2025
Description This article describes a workaround to update the certificate in FortiNAC-F v7.6.3 or v7.6.4 when NACOS is in High Availability. Scope FortiNAC-F v7.6.3, v7.6.4. Solution In some deployments, there are cases in FortiNAC v7.6.3 and 7.6.4 w...

Technical Tip: Unexpected Adapter location changes in Huawei WLC HA setup

11-13-2025
Description This article describes the solution to the problem where adapter's location of connected hosts changes between active and passive WLC. Scope FortiNAC-F. Solution When Huawei controllers are running in HA, the connected user's location kee...

Troublehooting Tip: Axis cameras unable to authenticate via Radius MAB

11-13-2025
Description This article describes the troubleshooting steps where certain cameras are unable to get correct VLAN from FortiNAC. Scope FortiNAC-F. Solution When port security is applied, some type of cameras are unable to get a correct VLAN. FortiSwi...

Technical Tip: Persistent Agent Service does not start on CLI only Ubuntu hosts (with no GUI desktops)

11-03-2025
Description This article describes the procedure to install the persistent agent on CLI-based Ubuntu hosts (without a graphical desktop environment). Scope FortiNAC-F v7.2.x and above. Solution After installing the persistent agent following the docu...
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