Technical Tip: User group matching with OpenLDAP i...

shahzeb · 11-27-2025

Description This article describes a workaround to update the certificate in FortiNAC-F v7.6.3 or v7.6.4 when NACOS is in High Availability. Scope FortiNAC-F v7.6.3, v7.6.4. Solution In some deployments, there are cases in FortiNAC v7.6.3 and 7.6.4 w...

shahzeb · 11-13-2025

Description This article describes the solution to the problem where adapter's location of connected hosts changes between active and passive WLC. Scope FortiNAC-F. Solution When Huawei controllers are running in HA, the connected user's location kee...

shahzeb · 11-13-2025

Description This article describes the troubleshooting steps where certain cameras are unable to get correct VLAN from FortiNAC. Scope FortiNAC-F. Solution When port security is applied, some type of cameras are unable to get a correct VLAN. FortiSwi...

shahzeb · 11-03-2025

Description This article describes the procedure to install the persistent agent on CLI-based Ubuntu hosts (without a graphical desktop environment). Scope FortiNAC-F v7.2.x and above. Solution After installing the persistent agent following the docu...

shahzeb · 09-26-2025

Description This article describes the LDAP settings for correct User Group matching in case of Open LDAP integration. Scope FortiNAC-F. Solution If FortiNAC-F does not match user group and user authentication is failing. For example, in the logs bel...

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Troubleshooting Tip: Unable to update SSL Certificate on FortiNAC v7.6.3 or v7.6.4 in HA mode

Technical Tip: Unexpected Adapter location changes in Huawei WLC HA setup

Troublehooting Tip: Axis cameras unable to authenticate via Radius MAB

Technical Tip: Persistent Agent Service does not start on CLI only Ubuntu hosts (with no GUI desktops)