Technical Tip: Steps to export FortiWLC diagnostics and running-config files

[vpatil]

Description	This article provides navigation steps to export the FortiWLC diagnostics and running-config files via GUI and CLI.
Scope	FortiWLC v8.6.
Solution	Collecting Controller Diagnostics: Navigate to Maintenance -> Diagnostics -> and under Collect Diagnostics select 'Controller Diagnostics' -> Hit 'Collect Diagnostics'. Note: Controller diagnostics contains the Controller logs, running-config, crash records and essential command outputs required for problem diagnosis. Collecting System Diagnostics: Navigate to Maintenance -> Diagnostics -> and under Collect Diagnostics select 'System Diagnostics' -> Hit 'System Diagnostics'. Note: System Diagnostics is normally a large file as it contains logs from both the Controller and the APs. The System Diagnostics file should be exported only if there are issues related to the AP/radios; otherwise, 'Controller Diagnostics' should suffice for problem diagnosis. Export running-config: copy running-config startup-config Then export the config, navigate to Maintenance -> File Management - > Configuration - > Select running-config - > EXPORT. Note: Running-config file contains wireless config, such as SSIDs, radios, APs settings, etc.  As a best practise, before performing a FortiWLC firmware upgrade. Download FortiWLC diagnostics and running-config files from the controller.