Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
tonyincar
New Contributor

when login using captive portal on fortigate1000d then display ERR_EMPTY_RESPONSE

I setup captive portal authentication on fortigate1000d and complete. There are windows and MacOSs on my office. all Windows and MacOSs could do authentication and complete well. but There was only one MacOS machine could not do authentication. which I login using chrome browser with captive portal. after I filled user and password and enter. I got error on chrome browser "ERR_EMPTY_RESPONSE"

 

after I tried from chrome then I tried on safari both cloud not do authentication

 

Dose anyone know how to fix this problem. I am not good with MacOS I familiar with windows more

3 REPLIES 3
xsilver_FTNT
Staff
Staff

Hi,

my approach, not necessarily the best one, would probably be ..

- test with different user (just to rule out that user is not failing to auth)

- test original user on another workstation, or via 'diag test auth..' on FGT, just to test user is OK

- use flow debug + diag debug app fnbamd 7 .. to see that auth is going OK and passing through expected policy

- check policies, there might be unexpected policy matching

 

Above mentioned tests should tell you a bit more and show the way where to go next.

 

Tomas Stribrny - NASDAQ:FTNT - Fortinet stuff - TAC Staff Engineer

tonyincar

thank you xsilver.

 

I have tested with different user(on MacOS machine that has problem). result It can not do authentication.

I have tested original user on another workstation. result It can do authentication usually

 

I think Maybe It is a result of that machine because It has problem just only one machine.

 

I am not sure a machine owner is setup or configured wrong or some file(file system) of MacOS lose. so cause that machine can not do authentication.

 

xsilver_FTNT

so you have ruled out that user is NOT a problematic part. Workstation IS.

What are results of policy check and fnbamd app debug when user tries to auth from broken workstation ?

In general, what is difference between this broken and working workstation ?

Any differences in connection, assigned IP (range differs or so), OS updates, used browser and it's settings ?

 

It almost certainly is not a problem on FortiGate, but somehow incompatible config of FGT versus workstation.

Tomas Stribrny - NASDAQ:FTNT - Fortinet stuff - TAC Staff Engineer

Labels
Top Kudoed Authors