upgrade service 24/7

[information_security]

hi,

for now we have services fo0r 5/8

we want to upgrade the services to 24/7

what we should do?

[kaman]

Hi information_security,

To upgrade your current 8x5 FortiCare services to 24x7 support, you can follow these steps:

1. Identify the specific FortiCare service contract you currently have for your Fortinet product.

2. Contact Fortinet Customer Support or your Fortinet Sales Representative to inquire about upgrading your existing 8x5 FortiCare service to 24x7 support.

3. Provide the necessary details such as your current service contract information, product details, and any other relevant information requested by Fortinet.

Please refer to the below documents for more information:
https://www.fortinet.com/resources/sled-contracts-grants/california
https://www.fortinet.com/support

If you have found a solution, please like and accept it to make it easily accessible to others.

Regards,
Aman

[sjoshi]

Hi information_security,

For this you can reach out to your fortinet local partner or the fortinet CS team.

They will be assisting you further on this