unable to use token on a diffent FortiGate

forti1 · ‎09-06-2013

Hello everybody, I removed a TK200 Token on one FortiGate, because I need it now on a diffent one. But I' m not able to activate it there. I get the error: " Activation of FortiToken FTK20015WRGxxxxx failed, because token already activated, and seed won' t be returned." Do I have to de-activate it somehow beforehand? If so, how do I do that? I already deleted it on the old FortiGate. Regards, Gerald

Carl_Wallmark · ‎09-06-2013

I dont think you can move around a FortiToken without contacting support.

FCNSA, FCNSP
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FortiGate 200A/B, 224B, 110C, 100A/D, 80C/CM/Voice, 60B/C/CX/D, 50B, 40C, 30B
FortiAnalyzer 100B, 100C
FortiMail 100,100C
FortiManager VM
FortiAuthenticator VM
FortiToken
FortiAP 220B/221B, 11C

Bromont_FTNT · ‎09-06-2013

Open a support ticket and they' ll be able to reset that token for you.

forti1 · ‎09-06-2013

First of all: Thanks for your quick answers. I could not open a ticket. ;-( Both Fortigates (old one and new one) are out of support. In Detail: It is not possible to open a ticket on a fortitoken. You have to open the ticket on the FortiGate, but you need a valid support contract to do so. So I called support on the telefone, ' cause I hoped, they could, but they don' t. So I' ll order a new contract now, which is probably a good idea for many other reasons. Regards, Gerald