the port of the SLA is not displayed in Fortiview in FortiAnalyzer

[sean3]

hi all,

I have a SD-WAN performance SLA with two participant interface, I want to view the history curve in FortiAnalyzer but one of the participant interface is not there.
however, another SLA with the same interface have the interface displayed in FortiAnalyzer.
what could be the reason and how to fix it?

1. SLA 

2. SLA in fortianalyzer with all participants (OL_INET_SKO_112 and port17)

3. SLA in fortianalyzer with only one participant (OL_INET_SKO_112)

[Anthony_E]

Hello Sean,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Anthony_E]

Hello Sean,

We are still looking for someone to help you.

We will come back to you ASAP.

Thanks,

[Anthony_E]

If the port of the SLA is not displayed in FortiView on FortiAnalyzer:

1. Verify Configuration: Ensure that the SLA logging is properly configured on the FortiGate device. Check that the SLA logs are being generated and sent to FortiAnalyzer.
2. Check Log Settings: Confirm that the FortiGate is configured to log SLA health checks. You can enable SLA logging using the following configuration on FortiGate:

```shell
config sys sdwan
(sdwan) # config health-check
(health-check) # edit <SLA_NAME> <----- Replace `<SLA_NAME>`, `<x>`, and `<y>` with your specific SLA name and desired log periods
(SLA) # set sla-fail-log-period <x>
(SLA) # set sla-pass-log-period <y>
(SLA) # end
```

3. Log Retention: Ensure that the logs are retained long enough to be visible in FortiAnalyzer. FortiGate keeps logs for 10 minutes by default, so consider using FortiAnalyzer for longer retention.
4. Check FortiAnalyzer Settings: Verify that FortiAnalyzer is correctly configured to receive and display SLA logs. Ensure that the relevant log categories are enabled in FortiAnalyzer.
5. Update Firmware: Make sure both FortiGate and FortiAnalyzer are running the latest firmware versions to ensure compatibility and access to the latest features.
6. Review Permissions: Ensure that you have the necessary permissions to view SLA logs in FortiView on FortiAnalyzer.