subscription suddenly unlicensed

[tronton_team]

Hello i want to ask,

yesterday user in my office cannot browse to internet and use VPN  connection, after i check in my fortigate dashboard

antivirus , IPS UTM is unlicensed but i have subscription until 2019, after i check to my policy and routing nothing wrong with my seeting , after that i refresh a browser an antivirus and IPS is licensed again and user in my office can browse to internet again,

i dont  know what my problem is, can anyone answer me why subsciption in my fortigate suddenly unlicensed ? please help me.

[ede_pfau]

hi,

it might have been that the connection to the FortiGuard servers was temporarily unavailable. Watch the status and if it changes again or even frequently then contact FTNT support to have the license status checked (via Web ticket).

FWIW, the only feature which will block if unlicenced is Web Filter. All other UTM will continue to work, they just won't update.

[MikePruett]

To help prevent that from happening in the future there is an option to "Allow traffic on rating failure" for the web filter sensor. That will help mitigate that.

[tronton_team]

thanks for your answer, where is option to "Allow traffic on rating failure" ? i search in web filter feature but nothing option allow traffic on rating failure ?

[MikePruett · Accepted solution]

it is located under security profiles > web filter > rating options > "Allow websites when a rating error occurs"