ssl vpn user name we can save but password can not be saved

[jcsplit]

fortigate 40G we can save user name but we can not save the password.

[pminarik]

Saving the password requires both:

1, To be allowed in the matching VPN portal on the FortiGate.

2, The FortiClient to be EMS-managed. (saving passwords is not available in the free version)

[jcsplit]

we have purchased new firewall with three years support.what is that means not available in free version. how we can confirm ? and what sholud we do for that.

[pminarik]

FortiGate (the firewall) does not manage FortiClients. That is done by EMS, a separate appliance. You either have EMS, or you don't. That's something you should know.

If your FortiClient is managed by EMS, you should have a tab called "(Zero Trust) Telementry", where it will show that it is connected and registered to your EMS.

If it's not, it's likely either the free FortiClient (that one should be saying "upgrade to the full version to..." near the top of the FortiClient window), or the full version that is not registered yet, possibly downloaded by mistake (instead of the free version).