service.fortiguard.net - partially down?

[KPS]

Hi!

For two hours now, I am having problems to get AV-updates and the Fortiguard-Support-Status has changed to unavailable.

Do you see the same problems?

Pings to service.fortiguard.net are showing a lot of packet-loss (from Germany).

Thank you and best wishes

KPS

[hubertzw]

Yeah, I see the same in Europe and US:

Europe:

C:\>ping service.fortiguard.net Pinging guard.fortinet.net [209.222.147.43] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 209.222.147.43:     Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping service.fortiguard.net Pinging guard.fortinet.net [209.222.147.43] with 32 bytes of data: Reply from 209.222.147.43: bytes=32 time=302ms TTL=55 Reply from 209.222.147.43: bytes=32 time=167ms TTL=55 Request timed out. Request timed out. Ping statistics for 209.222.147.43:     Packets: Sent = 4, Received = 2, Lost = 2 (50% loss), Approximate round trip times in milli-seconds:     Minimum = 167ms, Maximum = 302ms, Average = 234ms US: C:\>ping service.fortiguard.net Pinging guard.fortinet.net [173.243.138.194] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 173.243.138.194:     Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping service.fortiguard.net Pinging guard.fortinet.net [173.243.138.194] with 32 bytes of data: Reply from 173.243.138.194: bytes=32 time=221ms TTL=40 Request timed out. Reply from 173.243.138.194: bytes=32 time=399ms TTL=40 Reply from 173.243.138.194: bytes=32 time=218ms TTL=40 Ping statistics for 173.243.138.194:     Packets: Sent = 4, Received = 3, Lost = 1 (25% loss), Approximate round trip times in milli-seconds:     Minimum = 218ms, Maximum = 399ms, Average = 279ms

[KPS]

...seems to be solved, now.

[KPS]

Problem is the same, today.

Do you have any infos about these problems?

[sw2090]

hm I just encountered a 50% packet loss on pinging service.fortuguard.net- Though my FGT here does not report anything involving fortiguard being unavailable atm.