problem with forticlient on vpn on mac os

[edoutreleau]

Hi

one my user cannot use the vpn on macos

after having logged she s got the followinf message

The VPN connection terminates unexpectendly ( error code -121)

when i look at my syslog message it see that she was authnrtificated

Oct 25 15:08:26 cng-fw date=2019-10-25 time=15:08:25 devname="fw-G2" devid="FG1K5D3I16803611" logid="0101039947" type="event" subtype="vpn" level="information" vd="cng-fw" eventtime=1572008905 logdesc="SSL VPN tunnel up" action="tunnel-up" tunneltype="ssl-tunnel" tunnelid=563876527 remip=80.215.6.192 tunnelip=172.31.208.4 user="lepaslier" group="VPN_Users" dst_host="N/A" reason="tunnel established" msg="SSL tunnel established"

Oct 25 15:08:59 cng-fw date=2019-10-25 time=15:08:59 devname="fw-G2" devid="FG1K5D3I16803611" logid="0101039425" type="event" subtype="vpn" level="information" vd="cng-fw" eventtime=1572008939 logdesc="SSL VPN tunnel down" action="tunnel-down" tunneltype="ssl-web" tunnelid=563876527 remip=80.215.6.192 user="lepaslier" group="VPN_Users" dst_host="N/A" reason="User requested termination of service" duration=37 sentbyte=0 rcvdbyte=0 msg="SSL tunnel shutdown"

[edoutreleau]

I have some news about that.

the client use an isp that provide ds-lite connection.

if i change of provider it work well

does the vpn forticlient have problem with DS-lite