power alternating on fortinet

[#1]

hi how are you , here i have so urgent problem with my 310B fortinet appliance I get this message when power is alternating on it pid-34 lock_mlog()-504 shmget()failed: No such file or directory now i can' t access it any way ,and all my network can' t send or receive any traffic outside your fast response is appreciated thanks

[Carl_Wallmark]

Hi, and welcome, it looks like you have to format the boot device, upload the firmware and then do a restore on the config.

[#3]

appreciat your fast response ,thanks may you can help me how i can format the appliance and how i can restor my configuration your fast response is appreciated thanks

appreciat your fast response ,thanks may you can help me how i can format the appliance and how i can restor my configuration your fast response is appreciated thanks

[#4]

appreciat your fast response ,thanks may you can help me how i can format the appliance and how i can restor my configuration your fast response is appreciated thanks

[Carl_Wallmark]

You need to have your config as a file on your computer. The steps: 1. Connect your PC with the console cable 2. Powercycle the FortiGate 3. When it starts up you can see " Press any key for boot menu" , press a key. 4. In the menu you can select " Format Boot Device" , 5. Then you can select " Upload firmware via TFTP" - Upload the same firmware as before 6. Follow the instructions. 7. Login on the FortiGate 8. Upload your config file 9. The FortiGate will reboot, and you are done ! Good luck ! EDIT: Bob is right

[rwpatterson]

Important: Do not change versions at this step! The version you backed up needs to be the same version you restore to!

[#7]

thank alot now may i can ask you how i can get the firmware 4.0 for 310B appliance and if i dont have a backup of the configuration what i can do thank you

[Carl_Wallmark]

The firmware is on http://support.fortinet.com If you dont have your config, then you need to start all over again

[#9]

thanksssssssssssssssssssssssssss

[rwpatterson]

If building from scratch, uploaded version isn' t important.