policy user by using External AD polling issue

[WK2]

Our customer would like to using policy by user. but don't want to use FSSO agent.

So I had configuration External AD polling in connector tab.

the issue is sometime user in firewall is flapping.

I had create policy for user IT for remote to server. but the traffic is hit policy randomly.

how can I troubleshoot user with External AD polling

[bkrishnan]

Hi

What was the status of the Active Directory Connector  at the time of the issue?
The below articles might help you in troubleshooting the issue

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-How-to-troubleshoot-FSSO-agentless-p...
https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-FortiGate-cannot-connect-to-Active-D...

[bkrishnan]

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-How-to-troubleshoot-FSSO-agentless-p...
https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-FortiGate-cannot-connect-to-Active-D...

[AEK]

Personally I don't have good experience with AD polling connector, so I dropped it a long time ago.

If you can't use FSSO the try active portal.