please help me

[soyun]

hello.

I am using ForiClient VPN and am having a problem with it stopping at 40%.

I am using version 7.0.10.0538 and have a Windows 10 environment.

Even if you answer ‘yes’ to the certificate warning window, the process will not proceed any further than 40%.

I tried various methods by referring to the forum, but the problem still persists.

Even if I look at the debug log, I can't find any error logs.

What should I do?

,

Now it won't even install because the image download failed.

How can I solve this?

[kcheng]

Hi @soyun 

Please do refer to the following document for possible reasons of SSLVPN connection failed at certain percentage:

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Possible-reasons-for-FortiClient-SSL...

There could be multiple reasons, but aside from accepting the certificate. If this impacts multiple machines, please do log a case with via FortiCare support portal to further check on the debug logs.

[soyun]

I have already pressed the accept certificate button several times, but there is no further progress. This is my log.

2023-11-15 오전 11:11:53 info sslvpn date=2023-11-15 time=11:11:52 logver=1 id=96602 type=securityevent subtype=sslvpn eventtype=status level=info uid=7BC936F261BE41ECBCA6F5FA5C7D048B devid=FCT8001133629747 hostname=s2308282 pcdomain=N/A deviceip=169.254.163.223 devicemac=0a-00-27-00-00-07 site=N/A fctver=7.0.10.0538 fgtserial=FCT8001133629747 emsserial=N/A os="Microsoft Windows 10 Professional Edition, 64-bit (build 19045)" user=user msg="SSLVPN service started successfully" vpnstate=
2023-11-15 오전 11:11:53 debug system FortiTrayApp : FortiTray started, TaskbarCreated message=49310
2023-11-15 오전 11:11:53 debug system FortiTrayApp : Create FortiTray Desktop now
2023-11-15 오전 11:11:53 debug system FortiTrayApp : Tray icon is created!
2023-11-15 오전 11:12:18 debug system FortiTrayApp : FortiTray started, TaskbarCreated message=49310
2023-11-15 오전 11:12:18 debug system FortiTrayApp : Create FortiTray Desktop now
2023-11-15 오전 11:12:18 debug system FortiTrayApp : Tray icon is created!

[soyun]

I am going crazy due to the 40% freeze that has continued since yesterday.

[kcheng]

Hi @soyun 

These logs are the FortiClient log. You will need to check on FortiGate log for the debug log. The command to run the debug would be as below:

diag deb app sslvpn -1

diag deb app fnbamd -1 --> if you are using remote authentication such as AD or RADIUS

diag deb en

As these logs may potentially contain sensitive information, you are advised to create a FortiCare ticket with us so that we can further investigate the FortiGate log for you.