phFortiInsightAI process down

knjuguna · ‎04-22-2024

We issued reboot command to Worker node in fortiSIEM 7.1.3 ,

phFortiInsightAI process still down and does not start on phtools --restart phFortiInsightAI

anyone who has encountered this ?

mnovelli · ‎05-02-2024

Hello @knjuguna . Is phFortiInsighAI active on Supervisor (run phstatus command).

Have you tried to have a look to logs (/opt/phoenix/log/phoenix.log). Please try to run phtools --start phFortiInsightAI command on Worker and check if you retrieved some error from the log file /opt/phoenix/log/phoenix.log

View solution in original post

mnovelli · ‎05-02-2024

Can you please login to the Worker as root user and check if this file exists? Can you run this command?
ll /opt/phoenix/log/phFortiInsightAI.pid
ll /opt/phoenix/log/
ll /opt/
ls -la /usr/lib/jvm/

knjuguna · ‎05-02-2024

Hi @mnovelli

see attached

knjuguna · ‎05-02-2024

Its a fresh deployment of version 7.1.3

let me check the logs

knjuguna · ‎05-02-2024

Hi @mnovelli

the process is up and running on supervisor

phFortiInsightAI process down

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