no admin user no super admin profile

[abdisalam]

dear fortinet,

my fortitage model is 1500D

i have restored configuration backup, then i dont see admin user nor supper admin profile

any help

thank you

[srajeswaran]

do you see the admin user config on the backup file (config system admin) ? Are you saying you are not able to login to the device after config restore?

[abdisalam]

dear srajeswaran

i can login the device and working good, but i cant see admin user nor supper admin profile also

regard abdisalam

[srajeswaran]

Do you see the config on the backup you used ?

[abdisalam]

i didn't get what do you mean by Do you see the config on the backup you used ?

my backup configuration is working properly but i cant see or access admin user

[srajeswaran]

When you open the config file in text editor, do you see the missing users under "config system admin" ?

[abdisalam]

let me check that

[abdisalam]

dear Suraj,

i dont see admin user nor super admin profile also

thank you

[srajeswaran]

That means the configuration backup must have taken before those admins were configured. You may have to configure them again and take a fresh backup (for future use).

[pminarik]

When a configuration backup is made by an administrator who is not a super_admin, the super_admin accounts will not be included in the backup.

This is most likely what happened here.