need help

[merpy]

hey i never even knew this existed but today my site refused to open and said 'fortinet didn't instal correctly' I didn't have any file related to fortinet. I've now installed it hoping to fix the problem but can anyone help me

[Dhruvin_patel]

Greetings!

Would you please give us more context about the issue? 

Where it shows "Fortinet didn't install correctly" 

What activity are you forming where you are observing the message?

Regards!

If you have found a solution, please like and accept it to make it easily accessible for others.

[dingjerry_FTNT]

Hi @merpy ,

Please attach a screenshot of the error.

[merpy]

here

[cjackson_ncl]

This generally means that the FortiGate's SSL Certificate used for SSL inspection hasn't been installed, or isn't in the correct location on your device

[merpy]

but i never even knew about this why is my chrome talking about it

[cjackson_ncl]

Are you the FortiGate firewall administrator?

[dingjerry_FTNT]

Hi @merpy ,

Please follow the solution in this KB:

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Resolving-ERR-CERT-AUTHORITY-INVALID...